FAQ

Buying furniture online is an important decision, and we're here to make it easier. Each piece is chosen with precision to ensure it elevates your living space. Our mission is to bring you affordable luxury without compromising on quality. By reducing overhead costs and eliminating middlemen, we offer iconic pieces at prices that simply can't be beaten.

We're intimately involved in the production process, working closely with our own factories to craft iconic designs. Every product undergoes stringent quality checks, ensuring that only perfection makes its way to your home.

We stand by what we sell, which is why we offer a 365-day return policy. We're not satisfied unless you're thrilled with your purchase. Our community of satisfied customers is a testament to our dedication. They've experienced the Interior Icons difference firsthand and trust us to transform their living spaces.

Your decision matters, so if you have any further questions please contact our team of experts, who will be more than happy to assist you in finding the perfect items for your needs.

Absolutely! We've had the privilege of delivering the style our customers wanted at prices that make them smile. Want to discover what these delighted customers have to say? Don't just take our word for it, explore our reviews and hear directly from them. Their experiences speak volumes about the quality and satisfaction we consistently deliver.

In two words: first class. We source only the finest materials and use the latest manufacturing techniques so your piece is aesthetically beautiful, structurally sound and completely functional. For more information click here.

Whenever you buy a piece from Interior Icons, you get our 10-year warranty with it. We’ll happily assist you to solve your claims as quickly as possible. Find out more here.

We are happy to offer swatches on selected products. You can select up to 6 swatches so you can try them at home - free of charge!

Simply select the swatches you'd like to try, and enter your shipping address. Shipping takes 2-7 days, so you can decide which color suits your space and place that order before you know it.

At Interior Icons, our philosophy is simple yet powerful: to bring you the most iconic furniture designs at exceptionally competitive prices. We accomplish this by forgoing lavish showrooms staffed with expensive salesmen and by establishing direct relationships with manufacturers. This direct approach eliminates costly middlemen, allowing us to pass these savings on to you. We believe that iconic design should be accessible to all, and our commitment to affordability without compromising quality is at the core of our philosophy. Your home deserves the best in design, and we're dedicated to making that a reality, all while keeping your budget in mind.

Prior to packaging, we do a final inspection to ensure your piece is flawless. We then protect it carefully and package it for delivery.

Yes, you will. Our skilled craftsmen will create and assemble your piece
completely, so when it arrives at your door it’s ready for you to enjoy immediately.

Please note that to ensure the safety of our products during transit, some items may be shipped in multiple boxes. Rest assured, our packaging and assembly instructions are designed to make the process as straightforward as possible for your convenience.

Our products come in a variety of shapes and sizes, and some are shipped in multiple boxes. Check the product details section on each product page for exact dimensions.

All of our products are packaged in durable, double walled cardboard boxes, with the exception of some heavy tabletops, which are shipped in plywood boxes.

Most of our products are shipped in a single box, but some tables and sofas require two. Check the product details section of the product page to determine how many boxes your product requires, along with the dimension and weight of each box.

The vast majority of our products do not require assembly, and those that do can be assembled in just a few simple steps. For products requiring assembly, instructions will be included in the box. Please contact our customer service team if you can't find these instructions, or if you need more assistance

Most of our products require simple cleaning and maintenance. We advise you don't use harsh chemicals and clean any spills immediately to avoid staining. If you require extra or more specific advice, please get in touch with our customer service team who will be able to assist you.

Unfortunately we do not offer customizations or alterations on our products, or offer any items that we don't have available in our store.


We have carefully curated the products, materials, and colors available, and while we cannot make changes to items, we are always looking out for new and exciting additions to our collection. Be sure to check back with us in the future, and you may see something inspired by your request.

We’ve made it really easy for you to shop and buy from Interior Icons. All you need to do is follow the process below:

1. Browse our collections and click on the pieces you’re interested in

2. Choose a color, material or other customization you’d like, then click “Add to Cart”

3. When you’re ready to checkout, click the cart icon in the top-right corner

4. Click “Checkout”, fill out your address and payment details

5. Click “Complete order” - you’re done!

And that’s it. Note that your payment will be processed straight away. If you have any questions or concerns about your order, please get in touch with us by clicking on the customer service widget in the bottom right corner.

Once you’ve ordered your furniture, we’ll send you an order confirmation email for your records. This will include all the important info, like the items ordered, prices and so on.

Your items will undergo quality checks before being shipped from our warehouse. Once your order has been shipped from our warehouse we will send you an email with a tracking reference number for our delivery partner.

You can always contact us at any stage if you have any questions or want to know what’s happening with your order.

To contact us, please click on the customer service widget in the bottom right corner.

If you'd like to track where you order is, you can do this by going to our Track Order page and entering your order number.

It’s simple - just get in contact with us by clicking on the customer service widget in the bottom right corner and select 'Talk to a human'.

Absolutely. Please refer to our Returns policy for more details on our 365-day trial.

To start a return, click here and select 'Return order'.

To read more about our return policy please click here.

Returns will not be accepted if the product is damaged by the customer with scratches, stains, drilling or any other modifications. This means that they cannot be assembled or used in any way prior to return. Returned items must be re-boxed in their original packaging materials before returning. The packaging materials must be original, unmarked and undamaged. We are unable to offer additional boxes for returns.

Our Warehouse and Finance teams process all returns within 28 working days of your return arriving in our warehouse. Refunds may take a little longer to complete, depending on your financial provider. If you have any concerns or queries about this process, our customer service team will be happy to assist you.

The ships in times on the product and cart page indicates when we expect to ship the item(s) from our warehouse. For your convenience, all items within an order will be shipped together. Final delivery should happen within 4-10 working days of shipment, depending on your location.

If you want additional items on your order, the best way to do this is by placing an additional order through our website.

We cannot make amendments or changes to orders after they are placed, so be sure to confirm the contents of your cart before checking out.

At the moment, we don’t sell spare parts for any of our pieces.

We calculate your delivery fee based on the total cost of the products your are purchasing. Please click here to find the delivery fee breakdown.

Unfortunately, we are unable to ship outside 48 contiguous United States at this time, but be sure to check back periodically for updated shipping options.

Yes! White glove delivery is available to customers in metro areas and will be shown at checkout. White glove delivery includes the delivery to any room of choice (Note: only first, second and basement floor if you have no elevator), unpacking, minor assembly, and removal of packaging material (upon your approval). Please note that electrical installation and bed assembly is not included. The cost of white glove delivery will be shown during checkout.

We’re sorry to hear you’ve experienced a problem with your purchase. While we go to great lengths to ensure every order arrives in perfect condition, occasional mishaps are inevitable. Please contact our customer service department within 30 days from shipment to report the issue, and we’ll correct the problem right away.

We ship all in-stock orders from our US warehouse within 4 business days. Once your order has shipped, we’ll contact you via email with shipping information, including a tracking number. Final delivery should happen within 4-10 working days of shipment, depending on your location.

If you have placed an order for an item that is currently out of stock, we will aim to ship that order within the stated lead time shown at the cart. While we do our best to ship orders within that time, delays outside of our control may occur, and we will inform you immediately of any changes to your expected shipping date.

Good news! You don’t have to be home for your products to be delivered. If your order is shipped via FedEx, your package(s) can be left on your porch or in front of your home. If you reside in an apartment building, FedEx can leave your package(s) in the first-floor lobby.

If your package(s) ship via LTL, a customer service representative will contact you by phone to arrange a convenient delivery time. If you will not be home at the time of delivery, the carrier will leave your package(s) if our LTL provider receives your authorization via email in advance.

All larger orders shipped via our LTL provider require an authorized signature; however, smaller orders delivered by FedEx do not. We are currently working on offering this option and encourage you to check back periodically for updated shipping choices.

For larger orders shipped via our LTL provider, the shipping provider will contact you by phone to arrange a convenient delivery date and time.

Smaller orders shipped via FedEx do not include the option for a specific delivery date. If you need to reschedule your FedEx delivery, please contact us right away so we can confer with the shipping provider. All orders are delivered Monday through Friday.

All orders ship as soon as possible, and we are unable to offer delayed shipping.

Please get in contact with us within 7 days from receiving your order and we will solve this for you.

Payment is taken and orders are processed immediately after ordering, so be sure to check over the contents of your cart before finalizing your purchase.

Please click here to review our Return & Cancellation policy.

No, you cannot. You will have to receive the order and start a return. Please click here to review our Return & Cancellation policy.

Your payment will be processed immediately.

We do have a trade program for professionals, you can read more and sign up for an account here.

When you open a Professionals account with us, you’ll receive a permanent discount of 5% on all orders over $5,000, and 10% on orders over $10,000. You’ll also get support from our dedicated Interior Icons for Professionals team, and enjoy access to a variety of exclusive offers, events and previews.

All of our refunds are completed within 28 days of our confirmation, as per the terms and conditions.